These are preview-stage foundation terms, not a substitute for the counsel-reviewed production agreement. Final entity, commercial, liability, payment and dispute provisions remain a launch prerequisite.
Acceptance and authority
These terms provide the foundation for using the Mekaana website and private-preview services. If you use Mekaana for an organisation, you confirm that you are authorised to act for it. A signed customer agreement will take precedence where it conflicts with these website terms.
Accounts and workspaces
Users must provide accurate information, protect their credentials and use only the workspaces, properties and records they are authorised to access. Workspace administrators are responsible for assigning roles and removing access when responsibilities change.
Authorised use
Mekaana may be used for legitimate property, tenancy, financial, maintenance, communication, access and related operating workflows. Users must not interfere with the service, bypass controls, misuse another person’s information, introduce malicious code or use Mekaana unlawfully.
Customer records and responsibility
Customers retain responsibility for the accuracy, lawfulness and appropriate use of information they place in Mekaana. They must obtain required notices, permissions and authority for their property operations. Mekaana may process those records to provide, support and secure the service.
Modules and preview features
Capabilities may be introduced in stages and configured differently by property or customer. Preview features may change, contain limitations or be withdrawn before general availability. We will identify material commercial and support commitments in the applicable customer agreement.
Money and payment workflows
Mekaana can support billing, collection status, receipts, reconciliation and evidence. Unless expressly stated in a separate agreement, Mekaana is not a bank, lender, rent guarantor, escrow provider or financial adviser. Settlement depends on verification and any participating payment provider’s terms.
Compliance support
Product workflows may help organise notices, documents, registrations, approvals and evidence. They do not replace legal, tax, accounting or regulatory advice. Customers remain responsible for confirming the requirements that apply to their property and activity.
Third-party services
Mekaana may connect with payment, identity, messaging, maps, hosting or other providers. Their services may have separate terms and availability. We will identify material dependencies in the relevant product or customer documentation.
Availability and changes
We work to provide a reliable service, but uninterrupted availability cannot be guaranteed. Maintenance, security events, provider failures and force-majeure events may affect access. Production service levels and support commitments will be defined in the applicable customer agreement.
Ownership
Mekaana and its licensors retain rights in the platform, brand, software, designs and documentation. Customers retain their rights in customer records. Feedback may be used to improve Mekaana without revealing confidential customer information.
Suspension and ending use
Access may be limited or suspended where reasonably necessary for security, legal compliance, material misuse or non-payment under an applicable agreement. Data return, retention and deletion at the end of a customer relationship will follow that agreement and applicable requirements.
Legal foundation and contact
These foundation terms are intended to operate under applicable laws of Pakistan. The final company identity, warranties, liability allocation, dispute process and venue will be confirmed in counsel-reviewed production terms and customer agreements.
Questions about these terms can be sent through the Mekaana contact page.